Return and Refund Policy

Thank you for shopping at batanaojon.com. We strive to provide you with the best products and customer service. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have [number] days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you need to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Exchanges

If you need to exchange an item for the same one, contact us at sales@batanaojon.com and send your item to:

Au Natural Organics Company
012 3rd Street Alexandria, LA 71301, USA..

Contact Us

If you have any questions on how to return your item to us, contact us at sales@batanaojon.com.